# AI assistants and your data

> What a connected AI app can see, how customers' contact details stay hidden, what Hearsay records, and how to disconnect an app.

Source: https://docs.hearsay.co.in/ai-assistants/ai-and-your-data

## What the app sees

When you use Hearsay from an AI app, the survey content, results and quotes you ask for go to that app's provider (for example Anthropic for Claude, or OpenAI for ChatGPT), because you asked for them. The provider handles them under its own terms, not ours.

- **Results** are counts and charts. They never include contact details, uploaded files, personal link fields, addresses or IP addresses.
- **Quotes** come only from open-text answers. Email addresses and phone numbers inside them are always replaced with `[email removed]` and `[number removed]`.
- The app never sees billing, your plan or your team.

Sign-in for AI apps runs through WorkOS, which keeps your Hearsay user ID, email address and name for the connection.

## Respondents' contact details

By default, an AI app never sees who wrote an answer. Contact details stay in Hearsay.

An owner or admin can change this for the whole workspace:

1. Open [Integrations](https://hearsay.co.in/integrations).
2. Under **AI assistant settings**, turn on **Share respondent contact details with AI assistants**.
3. Confirm with **Turn on**.

The card shows who changed it and when. Turn it off at any time; from the app's next request, the details are hidden again.

With it on, an app can read:

- names, emails, phone numbers, companies and job titles from contact questions;
- link fields you marked personal;
- links to uploaded files, which open only for signed-in members of your workspace.

It gets them only when you ask about that question, for example "emails of everyone who scored us 0–6". Street addresses and IP addresses are never shared, even with it on.

If you ask for contact details while the setting is off, the app tells you they're hidden and links to the setting.

> **Warning: Check your own privacy policy first**
>
> Customers gave their details to you. Before you turn this on, make sure sending them to your AI provider fits what you told customers.

## Answers are untrusted text

Survey answers are written by members of the public. Hearsay hands them to the app as quotes, labelled as customers' words, and tells the app never to follow instructions inside them. Publishing, closing and deleting are marked as actions that change things, so the app asks you first.

## What Hearsay records

For each connection, we keep the workspace, the permissions you chose, the app's name, and when it was connected, last used and disconnected.

For each request, we log which action ran, how long it took and whether it worked. We never log what you asked or what came back.

## See who's connected

Open [Integrations](https://hearsay.co.in/integrations). **Connected AI apps** lists each connection with the app's name, who connected it and when, when it was last used, and its permissions.

Owners and admins see every connection to the workspace. Everyone else sees only their own.

## Disconnect an app

1. Open [Integrations](https://hearsay.co.in/integrations).
2. Under **Connected AI apps**, choose **Disconnect** next to the app.
3. Confirm with **Disconnect**.

It stops working straight away, even in the middle of a conversation: its next request gets **This connection was disconnected in Hearsay. Connect again to continue.** Owners and admins can disconnect anyone's connection to their workspace.

Then remove Hearsay from the app too, where you added it:

- **Claude:** **Customize** → **Connectors**.
- **ChatGPT:** **Plugins**.
- **VS Code:** run **MCP: List Servers** from the Command Palette.

When someone leaves the workspace or is removed, their connections can't reach its surveys any more: every request checks they're still a member.

## Read more

- [Use Hearsay from Claude or ChatGPT](https://docs.hearsay.co.in/ai-assistants/connect-ai)
- [What an AI app can do](https://docs.hearsay.co.in/ai-assistants/what-ai-can-do)
- [Your data and your customers' data](https://docs.hearsay.co.in/privacy/your-data)