# Hearsay Docs

> How to build, share and learn from customer feedback surveys in Hearsay: questions and logic, links and QR codes, coupons for customers, results, AI assistants, your team and billing.

Every page is also available as Markdown: add .md to its URL. The whole site in one file: https://docs.hearsay.co.in/llms-full.txt

## Getting started

- [Welcome to Hearsay](https://docs.hearsay.co.in/getting-started/welcome.md): What Hearsay does, how a survey goes from idea to repeat customers, and where to start in these docs.
- [Sign up and set up your workspace](https://docs.hearsay.co.in/getting-started/sign-up.md): Create your Hearsay account with Google or an email address, then set up the workspace your surveys live in.
- [Your first survey in five minutes](https://docs.hearsay.co.in/getting-started/first-survey.md): Build a survey from a template, add a coupon, publish it and share the link, start to finish.
- [Find your way around](https://docs.hearsay.co.in/getting-started/find-your-way.md): What's in the Hearsay sidebar, how to switch workspaces, and where your account settings are.

## Build surveys

- [Three ways to start a survey](https://docs.hearsay.co.in/build/start-a-survey.md): Build a survey with AI, start from one of 54 templates, or add questions yourself.
- [Start from a template](https://docs.hearsay.co.in/build/templates.md): Pick one of Hearsay's finished surveys, use it as written or have AI fit the wording to your business.
- [Build a survey with AI](https://docs.hearsay.co.in/build/ai-builder.md): Describe the survey you need in a sentence, then refine the draft by chatting until it's right.
- [The survey editor](https://docs.hearsay.co.in/build/survey-editor.md): Write and arrange your questions, with a live preview beside them and every change saved as you go.
- [Question types](https://docs.hearsay.co.in/build/question-types.md): Every question type in Hearsay, what it's for, and the options each one has.
- [Pages, logic and end screens](https://docs.hearsay.co.in/build/pages-and-logic.md): Split a survey into pages, show questions only when they apply, skip ahead, and end with the right screen.
- [Link fields and piping](https://docs.hearsay.co.in/build/link-fields.md): Pass values like an order number or a name in the survey link, keep them with each response, and show them or earlier answers in your questions.
- [Brands, palettes and logos](https://docs.hearsay.co.in/build/branding.md): Put your logo and colours on your surveys, set a default coupon for each brand, and run more than one brand from one workspace.
- [Preview, publish and change a live survey](https://docs.hearsay.co.in/build/publish.md): Check your survey as customers see it, publish it to start collecting responses, and update it later without changing its links.
- [Close, reopen and delete surveys](https://docs.hearsay.co.in/build/close-and-delete.md): Stop a survey taking responses, reopen it later, or delete it, and how Trash works for surveys deleted from an AI app.

## Share your survey

- [Survey links and channels](https://docs.hearsay.co.in/share/links-and-channels.md): Copy your survey's link, and give each place you share it its own channel so you can see where responses come from.
- [QR codes, table tents and counter cards](https://docs.hearsay.co.in/share/qr-codes.md): Download a QR code for any channel, or print a ready-made table tent or counter cards with your coupon on them.
- [Personalised links](https://docs.hearsay.co.in/share/personal-links.md): Build a survey link for each customer that fills in their order number, name or email from your email tool or Shopify.
- [Embed a survey on your website](https://docs.hearsay.co.in/share/embed.md): Put a survey on your site as an inline form, a popup, a slide-in or a feedback tab, choose when it opens, and copy one line of code.
- [Ask Shopify customers after they buy](https://docs.hearsay.co.in/share/shopify.md): Add your survey to Shopify's order confirmation email and order status page, with the order number attached to each response.
- [What customers see when they answer](https://docs.hearsay.co.in/share/what-customers-see.md): How your survey looks and behaves for the people answering it, from the first question to the coupon on the thank-you screen.

## Rewards and coupons

- [Thank customers with a coupon](https://docs.hearsay.co.in/rewards/coupons.md): Give everyone who completes your survey a coupon code, either one shared code or a unique code each, with a message, expiry date and terms.
- [Coupon limits, bot checks and running out](https://docs.hearsay.co.in/rewards/coupon-limits.md): How many coupons each plan includes, what customers see when codes run out, and how bot checks keep codes away from bots.

## Results

- [Read your results](https://docs.hearsay.co.in/results/analytics.md): The Analytics page: responses, completion rate, timing, channels and audience for any survey, updated about once a minute.
- [Results for each question](https://docs.hearsay.co.in/results/question-results.md): How the Questions tab shows each question type, from NPS and CSAT scores to rankings, grids, written answers and uploaded files.
- [Read individual responses](https://docs.hearsay.co.in/results/responses.md): See every response one by one, with its answers, channel, device, coupon and any flags.
- [Filter results](https://docs.hearsay.co.in/results/filters.md): Narrow every chart and list to the responses you care about, by date, channel, device, answer, link field, coupon and more.
- [Save segments and compare groups](https://docs.hearsay.co.in/results/segments-and-compare.md): Save a filter as a segment that stays up to date, and compare two groups side by side, like detractors against everyone else.
- [Cross-tabs](https://docs.hearsay.co.in/results/cross-tabs.md): Break one question's answers down by another, or by channel, device, ending or NPS band, in a single table.
- [Export results](https://docs.hearsay.co.in/results/export.md): Download responses as CSV or Excel, print a PDF summary of the charts, or get the key numbers as JSON.
- [Share a results report](https://docs.hearsay.co.in/results/shared-reports.md): Send anyone a read-only page of a survey's results, with an optional password and expiry date, and revoke it at any time.

## Integrations

- [Send responses to other tools with webhooks](https://docs.hearsay.co.in/integrations/webhooks.md): Add a webhook to send every response, and every coupon it earned, to Zapier, Make or your own server as it happens.
- [Connect Zapier or Make](https://docs.hearsay.co.in/integrations/zapier-and-make.md): Send each response to Google Sheets, your CRM or your email tool through a Zap or a Make scenario.
- [Webhook reference for developers](https://docs.hearsay.co.in/integrations/webhook-reference.md): Events, headers, the JSON payload, how to verify signatures in Node and Python, and the retry rules for Hearsay webhooks.

## AI assistants

- [Use Hearsay from Claude or ChatGPT](https://docs.hearsay.co.in/ai-assistants/connect-ai.md): Connect Hearsay to Claude, ChatGPT, VS Code or another AI app, so you can build surveys and ask about results from a chat.
- [What an AI app can do](https://docs.hearsay.co.in/ai-assistants/what-ai-can-do.md): Every action a connected AI app can take in Hearsay, which permission and role each needs, and what it can't do.
- [AI assistants and your data](https://docs.hearsay.co.in/ai-assistants/ai-and-your-data.md): What a connected AI app can see, how customers' contact details stay hidden, what Hearsay records, and how to disconnect an app.

## Workspace and team

- [Workspaces](https://docs.hearsay.co.in/workspace/workspaces.md): What a workspace is, how to set one up, create another and switch between them, and what you can and can't change afterwards.
- [Invite your team](https://docs.hearsay.co.in/workspace/team-members.md): Invite teammates to your workspace, accept an invite, change roles, remove people or leave, and what happens when a plan has room for fewer people.
- [Roles and what each can do](https://docs.hearsay.co.in/workspace/roles.md): The four roles in a workspace, owner, admin, editor and viewer, and exactly what each one can do.
- [Transfer ownership](https://docs.hearsay.co.in/workspace/ownership.md): Hand a workspace to another team member, what changes for you and for billing, and why the owner can't leave until they do.
- [Your profile and account](https://docs.hearsay.co.in/workspace/profile.md): Change the name Hearsay shows for you, see your role, pick a light or dark theme, reset your password and sign out.

## Plans and billing

- [Plans and what's included](https://docs.hearsay.co.in/billing/plans.md): Hearsay's four plans, their prices in rupees, dollars, pounds and euros, and what each one includes.
- [The 14-day free trial](https://docs.hearsay.co.in/billing/free-trial.md): How to start a free trial of Pro or Business, how to keep the plan when it ends, and what happens if you don't.
- [Upgrade, switch or move to Free](https://docs.hearsay.co.in/billing/manage-plan.md): Upgrade your workspace, switch plans or billing period, move to Free, buy coupon packs, and manage cards and invoices.
- [Monthly limits](https://docs.hearsay.co.in/billing/monthly-limits.md): How many responses, coupons and AI drafts each plan includes a month, what happens when they run out, and when they reset.

## Privacy and security

- [Your data and your customers' data](https://docs.hearsay.co.in/privacy/your-data.md): What Hearsay stores about you and the people who answer your surveys, where it's kept, who can see it, and how to get a copy.
- [Delete your data](https://docs.hearsay.co.in/privacy/delete-data.md): How to delete surveys and their responses, what Trash keeps, and how to have a workspace or your whole account deleted.

## Help

- [Troubleshooting](https://docs.hearsay.co.in/help/troubleshooting.md): Fixes for the problems people run into most: surveys customers can't open, missing coupons, invites, sign-in, plans and AI apps.
- [Contact support](https://docs.hearsay.co.in/help/contact-support.md): How to reach the Hearsay team, what to include so we can help quickly, and how fast we reply.