# Coupon limits, bot checks and running out

> How many coupons each plan includes, what customers see when codes run out, and how bot checks keep codes away from bots.

Source: https://docs.hearsay.co.in/rewards/coupon-limits

## Monthly coupons

Each plan includes a number of coupons a month across all your surveys:

| Plan | Coupons per month |
|---|---|
| Free | 100 |
| Pro | 1,000 |
| Business | 5,000 |
| Enterprise | Unlimited |

Allowances reset on the 1st of each month (UTC). When they run out, customers can still answer, but they don't get a code: they see **Rewards for this survey are paused right now.** Coupons start again on the 1st.

### Coupon packs

On paid plans you can **Buy a pack** of 1,000 extra coupons from **Plan and billing** (₹299, $9, £7 or €8). Pack coupons are used after your monthly allowance and kept until used. See [Upgrade, switch or move to Free](https://docs.hearsay.co.in/billing/manage-plan).

## When a coupon set runs out

When every code in a set is claimed (or a shared code reaches its **Total allocations**), the set shows **Exhausted** and customers see **All rewards for this survey have been claimed. Thanks for taking part.** Their answers are still recorded.

To keep rewarding people, create a new coupon set. An exhausted set can't be resumed.

## Bot checks

Coupons attract bots. **Require a bot check** (on by default) runs an invisible check when someone submits a survey with rewards. People who pass get their code. Anything that fails still has its answers recorded, but gets no code; it sees **We couldn't verify this device, so no reward was issued.**

Turn it off only if you're happy for anyone, bots included, to collect codes.

Hearsay also flags responses that look automated, such as ones completed in under 3 seconds. Flagged responses are kept, marked **Flagged**, and you can leave them out of results with the **Flagged responses** filter.

## One coupon per response

Each response gets at most one code, and each browser can answer once unless you've allowed more than one response per device.