# Thank customers with a coupon

> Give everyone who completes your survey a coupon code, either one shared code or a unique code each, with a message, expiry date and terms.

Source: https://docs.hearsay.co.in/rewards/coupons

A coupon on the thank-you screen gets more people to answer, and brings them back to spend it. Every plan includes coupons.

## Turn on rewards

1. On the **Surveys** page, open the survey's **More actions** menu and choose **Rewards and coupons**.
2. Turn on **Reward respondents**.
3. Leave **Require a bot check** on unless you have a reason not to. See [Coupon limits, bot checks and running out](https://docs.hearsay.co.in/rewards/coupon-limits#bot-checks).

![The Rewards page for the café survey: the reward switch, the bot check and the coupon set](https://firebasestorage.googleapis.com/v0/b/hearsay-53fed.firebasestorage.app/o/docs%2Fshots%2Frewards%2F73f8d122ce7dc8ec.webp?alt=media "Rewards for a survey")

## Create a coupon set

Under **New coupon set**, choose how codes are given out.

### One shared code

Everyone gets the same code, up to a number of claims.

1. Choose **Shared code**.
2. Enter the **Coupon code**, for example `THANKS10`.
3. Set **Total allocations**: how many people can receive it. Use `-1` for no limit.

### A unique code for each customer

Each customer gets their own code, so a code can't be passed around.

1. Choose **Unique codes**.
2. Choose **Upload a CSV of codes**: a file with a `code` column, or one code per line. Codes can be up to 64 characters with no spaces, with no repeats, up to 100,000 in a set.
3. Hearsay checks the file and shows **Loaded N codes**, or lists the lines with problems.

### Details for both

- **Message**: shown above the code, such as "Thanks for the feedback! Here's 10% off your next order." It's also the headline on printed table tents.
- **Website**: adds a **Use your code** button.
- **Expiry date** and **Terms and conditions**.

These can start from your brand's **Default reward**. See [Brands, palettes and logos](https://docs.hearsay.co.in/build/branding).

Choose **Create coupon set**. The **Respondent preview** on the right shows the reward as customers will see it.

## Manage coupon sets

The **Coupon sets** table shows each set's status (**Active**, **Paused** or **Exhausted**), how many codes are left, and when you created it. You can **Pause**, **Resume** or **Delete** a set.

Only one set is active at a time: creating or resuming a set pauses the one before it.

## Only some people get a coupon

To give a coupon only to some people, for example customers but not passers-by, use end screens: turn off **Give the coupon on this screen** on the end screens that shouldn't give one, and send people there with page logic. See [Pages, logic and end screens](https://docs.hearsay.co.in/build/pages-and-logic#end-screens).

## Where you see coupons

- Each response shows the **Reward code** it received. Filter by **Coupon** to see who got one.
- Exports have a **Reward code** column.
- Webhooks can send a `reward.issued` event with the code. See [Webhooks](https://docs.hearsay.co.in/integrations/webhooks).

Hearsay shows the codes; you honour them in your shop or checkout.