Hearsay Write to support@hearsay.co.in. We reply within one business day.
The same address is in the footer of hearsay.co.in and on Plan and billing.
Before you write
Many questions have a quick answer in these docs. Try Troubleshooting, or choose Search the docs at the top of this page (or press ⌘K).
If you've connected Hearsay to Claude or ChatGPT, you can ask it too: it can search these docs. See Use Hearsay from Claude or ChatGPT.
What to include
Write from the email address you sign in with, so we can find your account, and tell us:
- the name of your workspace;
- the survey's name or link, if it's about a survey;
- what you did, what you expected, and what happened instead;
- the exact words of any message you saw, or a screenshot.
For an AI assistant, also say which app you use (Claude, ChatGPT, VS Code or another) and what you asked it.
Please don't send us customers' answers or contact details unless we ask for them.
Billing and plans
- Enterprise: ask for it on Plan and billing, or write to us. We reply within one business day.
- Changing your currency after you've paid: write to us. See Upgrade, switch or move to Free.
- Paid, but your plan hasn't changed: refresh the page after a minute. If it still hasn't changed, write to us.
Security and data requests
To report a security issue, ask for a data processing agreement, or ask for your account and its data to be deleted, write to the same address. See Your data and your customers' data.
Are you a customer who answered a survey?
We can't change or remove a response for you, because the business that ran the survey decides what happens to it. Contact that business first. If you can't reach them, write to us with the survey link and we'll help them respond.