Cross-tabs

Break one question's answers down by another, or by channel, device, ending or NPS band, in a single table.

A cross-tab shows how answers to one question split across another. For example: does satisfaction differ by channel, or by how people heard about you?

Cross-tabs are on Pro and above.

Make a cross-tab

Open Analytics, pick the survey and choose the Questions tab. The cross-tab card is at the top.
Pick the Rows and the Columns. Either can be a question, an NPS or CSAT band, Channel, Device, Ending, Embed or a link field (personal fields excluded).
Switch between Counts, Row % and Column %.

The table follows any filter or segment you've applied. Choose Download CSV to open it in a spreadsheet.

Example: rows = NPS band, columns = Channel, with Column %. Each column then shows the share of promoters, passives and detractors among customers from that channel.