Hearsay A personalised link fills a survey's link fields for each customer, so you know whose answer is whose without asking. For example, an order confirmation email can link to your survey with the order number already in it.
Build a personalised link
You need at least one link field in the survey first.
- Publish the survey. On the Your survey is live screen, find Personalised links.
- Pick the Channel: Main link or one of your channels.
- Under Fill from, pick where the values come from:
- My own values: type a value for each field to make one link.
- Shopify (Liquid), Klaviyo or Mailchimp: Hearsay fills each field with that tool's merge tag, so the tool puts in each customer's values when it sends.
- Choose Copy and paste the link into your email or template.
Fields marked Personal data go after the # in the link, where they aren't sent to servers along the way.
Use the values
The values are saved with each response. You'll see them in each response's details, in exports and in webhooks, and you can filter results by fields that aren't personal. See Link fields and piping.