Hearsay Delete a survey and its responses
Deleting a survey deletes everything in it: its questions, every response, the files customers uploaded, and its share links.
- On the Surveys page, open the survey's More actions menu and choose Delete.
- Confirm with Delete survey.
Editors can delete surveys they created. Owners and admins can delete any survey. See Roles and what each can do.
Surveys deleted from an AI app
When Claude, ChatGPT or another AI app deletes a survey, it's closed and moved to Trash at the bottom of the Surveys page for 30 days. Then it and its responses are deleted for good, within a day of that date.
To delete it sooner, choose Delete now next to it in Trash, then Delete for good. See Close, reopen and delete surveys.
Single responses
There's no way to delete one response in Hearsay. If a customer asks you to remove their answers, write to support@hearsay.co.in with the survey and the response's ID (its short ID is on the Responses tab, and the full one is in exports), and we'll help.
Other things you can delete
| What | Where |
|---|---|
| Coupon sets | The survey's Rewards and coupons page. See Thank customers with a coupon. |
| Brands | Brands, once no survey uses them. Owners and admins only. See Brands, palettes and logos. |
| Palettes | Palettes. See Brands, palettes and logos. |
| Shared report links | Choose Revoke on the report. See Share a results report. |
| Webhooks | Integrations. See Webhooks. |
| AI app connections | Integrations → Connected AI apps → Disconnect. See AI assistants and your data. |
| Team members | Workspace and team. See Remove someone. |
Delete a workspace
There's no button to delete a workspace. The owner can write to support@hearsay.co.in from their sign-in address to have it and everything in it deleted. Export anything you want to keep first.
If you only want to stop paying, move the workspace to Free instead. Nothing is deleted. See Upgrade, switch or move to Free.
Delete your account
There's no button to delete your account either. Write to support@hearsay.co.in from the address you sign in with.
If you own a workspace with other people in it, transfer ownership first, or tell us what should happen to it.
How long deleted data takes to go
When you delete a survey, or we delete your account, the data leaves our active systems within 30 days and our backups on their normal rotation, unless the law makes us keep it longer. See our privacy policy.