Ask Shopify customers after they buy

Hearsay gives you two snippets to paste into Shopify, so every order gets a link to your survey with its order number attached.

This is on the Business plan and above, and owners and admins set it up.

Set it up

1. Publish the survey you want to send.
2. Open Integrations in the sidebar and find Shopify post-purchase survey.
3. Pick the survey. Hearsay adds a shopify channel to it, so these responses are counted separately.
4. Copy the first snippet into Settings → Notifications → Order confirmation in Shopify.
5. Copy the second snippet into Settings → Checkout → Additional scripts for the order status page.

Each link includes the order number (ref={{ order.id }}), so you can match a response to its order. You'll see it as Reference in each response and in exports.

Thank them with a coupon

Add a coupon to the survey so customers get a discount on their next order. See Thank customers with a coupon.