Hearsay Segments and comparing are on Pro and above.
Save a segment
A segment is a saved filter, such as "Instagram, last 30 days" or "Detractors". Hearsay keeps it up to date in the background, so it opens instantly.
- On the Analytics page, set up a filter. See Filter results.
- Choose Save as segment, give it a Segment name and choose Save segment.
- It builds in the background (it shows building until then) and stays up to date after that.
Switch between segments with the menu that says All responses. A segment's filter chips are read-only; choose Edit as filter to change them, and Manage segments… to rename or delete segments.
Each survey can have 3 segments on Pro, 20 on Business and 50 on Enterprise.
Compare two groups
Use Compare with… to put two groups side by side: the current view (A) against All responses, Everyone else (when you've filtered) or another segment (B).
The numbers at the top become Responses, Avg. completion time, On mobile and Net Promoter Score for each group, with the difference. Choice, rating and ranking questions get a table with Answer, A, B and Difference in percentage points.
When either group has fewer than 30 answers, Hearsay marks the comparison as a small sample, because the differences may be chance.
Example: filter to the counter-qr channel, then compare with Everyone else to see whether in-store customers are happier than online ones.