Close, reopen and delete surveys

Stop a survey taking responses, reopen it later, or delete it, and how Trash works for surveys deleted from an AI app.

Close a survey

Closing stops new responses and keeps everything you've collected.

On the Surveys page, open the survey's More actions menu.
Choose Close to new responses.

Customers who open the link see This survey is closed. Your results, coupon sets and links stay as they are.

Reopen it

Open the More actions menu and choose Reopen, or in the editor choose Publish and reopen. The same links work again.

Hearsay also closes every live survey in a workspace when the month's responses run out, and reopens them on the 1st. See Monthly limits.

Delete a survey

Open the survey's More actions menu and choose Delete.
Confirm in Delete survey?

Editors can delete the surveys they created; owners and admins can delete any survey. See Roles and what each can do.

Trash: surveys deleted from an AI app

When you ask Claude or ChatGPT to delete a survey, it isn't deleted straight away. It's closed and moved to Trash at the bottom of the Surveys page, where it stays for 30 days. After that, it and its responses are deleted for good.

From Trash you can:

Restore it. It comes back closed; reopen it when you're ready.
Delete now, then confirm with Delete for good.

Trash only appears when it has something in it.